Customer Support

If you encounter a problem with the game or with other players while playing Illidans RP Server®, you may contact a game master (GM) for support.

GMs are customer support representatives who are online 24 hours a day, seven days a week, to assist you with any trouble you may experience in the game.

HOW TO CONTACT A GM

To contact a GM, click on the Help Request icon, which appears as a red question mark, at the bottom of your screen.

Clicking the Help Request button opens up the help menu. There are three choices on the Help Request screen. You can make a suggestion, submit a bug, or contact a GM. To contact a GM, choose the Contact a GM option.

CONTACTING A GM IN THE GAME

At the next screen, you will want to select the catagory that fits closest to the issue you are trying to report.

You will then be prompted to enter a subject for your ticket, and a discription of your situation. Please try to be as descriptive as possible.

After typing your description and clicking the submit button, a ticket appears at the upper right corner of your screen. This tells you that you have an active ticket and that a GM will contact you.

Once contacted, explain your situation to the GM. When the issue is resolved, the GM will erase the ticket from your screen.

CONTACTING A GM OUTSIDE THE GAME

If you cannot log into the game and wish to submit a concern to the GM staff, send an email to wowgm.illidansrpserver@gmail.com describing your problem in detail.

IDENTIFYING A GM

Game masters can be identified in-game by the GM tag that accompanies there name.

In addition, any message that a GM says in general or sends to you privately is prefaced with the "GM" tag.

GMs also look distinct, since they wear a unique game master uniform consisting of a dark blue robe that is unavaliable to other players.

GM-RELATED ISSUES

If you have a concern with a GM, or would like to send positive or negitive feedback, please send an email to wowgmconcerns.illidansrpserver@gmail.com.

ACCOUNT ISSUES

If you have a problem with your account that prevents you from logging on, email accountadmin.illidansrpserver@gmail.com describing your problem. Some problems that the account administration handles are account disputes, hacking, and account closures by the GM department.

TECHNICAL SUPPORT

If you experience any technical difficulties while playing the game please refer to the Troubleshooting and Technical Support department.

The GM staff is not trained to handle technical support, so please contact the technical support staff if your problem cannot be resolved through the steps described by the technical support staff.